Shipping policy

Shipping Policy

Complete Maintenance Services / CMS4X4 ships orders from our store in Maddingley, Victoria, Australia.

We aim to process and dispatch orders as promptly as possible, however dispatch and delivery times can vary depending on product availability, warehouse supply, carrier delays, order volume, public holidays, and circumstances outside our control.

Order processing

Orders are generally processed during normal business days.

Some products may be held in-store, while others may need to come from a supplier or warehouse before dispatch. Where an item is not immediately available, additional processing time may be required.

If there is a significant delay or availability issue with your order, we will contact you where possible.

Shipping carriers

We use Australia Post and other courier companies depending on the size, weight, value, location and nature of the order.

The shipping carrier may vary depending on the products ordered and the delivery address.

Delivery times

Delivery times shown at checkout or provided by carriers are estimates only.

We are not responsible for delays caused by Australia Post, courier companies, weather events, transport disruptions, incorrect delivery details, remote delivery locations, peak periods, or other circumstances outside our control.

Express shipping

Selecting Express shipping does not move your order ahead of other orders in our processing queue.

Express shipping only refers to the carrier delivery service after the order has been processed, packed and handed to the carrier.

Express delivery times are subject to Australia Post or the relevant courier company.

Shipping costs

Shipping costs are calculated at checkout based on the products ordered, delivery location, carrier options and available shipping methods.

Some bulky, heavy, fragile, oversized or remote-area orders may require additional freight charges. If this applies, we will contact you before dispatch.

Incorrect delivery details

Customers are responsible for providing correct delivery information at checkout.

If an order is delayed, returned, lost or delivered incorrectly due to incorrect or incomplete details provided by the customer, any additional postage, redirection or re-delivery costs may be the customer’s responsibility.

Authority to leave

Where a customer or carrier provides an authority to leave, the parcel may be left unattended at the delivery address.

Once a parcel has been delivered or marked as delivered by the carrier, CMS4X4 is not responsible for theft, loss or damage caused after delivery.

Damaged items

If your parcel arrives damaged, please keep the item, packaging, satchel, box and all wrapping materials.

For Australia Post damage claims, the customer may be required to take the complete package, including all packaging materials, to a Corporate Post Office for assessment. This is part of Australia Post’s claims process and may be required before a claim can be considered.

Please contact us as soon as possible if your order arrives damaged.

Missing parcels

If your parcel is missing or appears lost in transit, please contact us so we can assist with lodging an enquiry or claim with the relevant carrier.

Carrier investigations can take time, and outcomes are subject to the carrier’s own processes and policies.

Missing or incorrect items

If your order arrives with an item missing, an incorrect quantity, or an incorrect item, please contact us within 7 days of delivery so we can investigate and help rectify the issue.

Please include your order number, photos where relevant, and details of the issue.

Risk and delivery

Title and risk of loss or damage for products passes to the customer upon delivery, subject to your rights under Australian Consumer Law.

Nothing in this Shipping Policy limits your rights under Australian Consumer Law.

If you have any questions about shipping or delivery, please contact us:

Complete Maintenance Services / CMS4X4
11 Kennedy Place
Maddingley VIC 3340
Australia

Phone: 03 5370 1775
Email: admin@cms4x4.com.au

Last updated: June 2026